Shipping and Returns

RETURNS & REFUNDS

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Returns and Exchanges

 

We are more than happy to answer any questions or concerns you may have about your purchase. Please reach out to us at info@ryankirbyart.com or call us during our office hours (8AM- 9PM, EST) at 1-828-865-2462. 

Typically, all orders will be shipped out within 1-2 days (excluding weekends). All orders over $60 will receive free shipping within the continental United States. We can ship to Canada (requires customer to pay for shipping) but cannot ship internationally. In addition, as we cover the cost of shipping on all orders of $60 or more, the buyer will be responsible for shipping any products back for a return/replacement.

Each print will come professionally rolled in a customized tube showcasing Ryan's wildlife sketches. 

Note: We only refund or replace items that are damaged or defective. Any requests must be placed within 14 days of delivery. 

If your package arrives defective or damaged, please take the required photos below before unpacking the product. We will need the following photos in order to file a claim:

Photo #1: A photo showing three sides on the damaged package. 

Photo #2: A photo showing the opposite sides of the damaged packaging. 

Photo #3: A photo showing the damaged merchandise inside the original box with the original cushioning. (This should show the placement of the merchandise and packaging inside the box)

Photo #4: A photo of the damaged item.

Photo #5: A close up photo of the shipping label with the tracking number (please zoom in enough to read the tracking number, this number usually begins with 1Z).

 

If you would like to exchange your damaged or defective item for an identical replacement, submit the photos above with your request to info@ryankirbyart.com. We will review and notify you of the approval or rejection of your refund. 

Returns can be sent to the following address:

Ryan Kirby Art & Illustration

276-H Watauga Village Drive, Ste. 122, Boone, NC  28607